Shipping policy

 Shipping Policy – Kelc.au
Kelc.au is committed to delivering your order securely and efficiently. This Shipping Policy outlines our practices and your rights as a customer. By placing an order, you agree to the terms below.

🚚 Shipping Methods & Carriers
We ship primarily via Australia Post, using services that include tracking and optional Signature on Delivery (SOD). Please note:
- Standard Tracking is included with most parcels.
- Signature on Delivery is available for an additional fee. If selected, ensure someone is available to sign at the delivery address. Australia Post may not compensate for lost items if SOD procedures are not properly followed.

🇦🇺 Domestic Shipping (Australia)
| Service | Estimated Delivery | Cost | 
| Standard Parcel | 2–8 business days | Flat rate or free over $X | 
| Express Parcel | 1–4 business days | Additional fee | 

- Delivery times are estimates and not guaranteed.
- Remote and regional areas may experience longer delivery times.

🌍 International Shipping
We ship to select international destinations. Customers are responsible for:
- Import duties, taxes, and customs clearance.
- Ensuring the legality of products in their jurisdiction.

⏱ Order Processing
- Orders are processed within 1–3 business days, excluding weekends and public holidays.
- Orders placed after 2pm AWST may be processed the next business day.

📬 Tracking & Delivery
- You will receive a tracking number via email once your order is dispatched.
- If your parcel is marked as delivered but not received, contact us within 7 days. We will assist in lodging an investigation with Australia Post.
- Kelc.au is not liable for parcels lost due to incorrect address entry or unclaimed deliveries.

🔐 Address Changes & Fraud Prevention
To protect against fraud:
- Shipping addresses cannot be changed after the order is placed.
- Orders paid via Shop Pay Installments are subject to verification. We reserve the right to cancel or hold orders if suspicious activity is detected.

🔄 Returns & Damaged Goods
Please refer to our Returns Policy for details on returns, exchanges, and refunds. If your item arrives damaged, notify us within 48 hours of delivery with photos and a description.

⚠️ Service Interruptions
Delays may occur due to:
- Carrier disruptions
- Weather events
- High-volume periods
We will communicate known delays via our website or email.

📜 Legal Compliance
Kelc.au complies with:
- Australian Consumer Law
- Australia Post delivery regulations
- Shopify Terms of Service and Acceptable Use Policy
We recommend customers review our full Terms & Conditions for additional legal protections.